National Association 2022 IBS Show Guide

37 Tuesday, February 8, 2022 9:15 AM – 1 0:15 AM C C u stom B u ilding & R em odeling G et ting T hem T hrough the Unk nowns : H ow to M anage Client E xpectations f rom C ontract to D eliv ery W 304 -A M anaging client expectations is more important than ever, but how can you successfully do so with so many unknowns these days? P ricing, product receipt, scheduling nightmares and trade/ l abor shortages are all causing chaos in the timely completion of our proj ects. W hat do we do? This session will address customer experience best practices from the initial sale appointment through the final walk-through. L earn how to identify customer pain points, set reasonable expectations, create pre-construction agreements that protect you and your profits, and communicate effectively from start to finish. Presenter( s) : B ob P eters on, G M R , CAP S, CG P , A s sociates in B u ilding + Design L td . Continuing E d: N AHB - 1.0 C E hour( s) M M ultifamily H ou sing M ultif am i ly M ark et O ut look 2022 W 308 -C W hat does 2022 have in store for the ever-evolving multifamily sector? This session will provide an outlook for the U . S. economy as a whole, and then take a deep dive into multifamily housing demand, affordability and supply-side headwinds. G ain perspective on future multifamily trends, including the shifting geography of demand, in order to develop your critical business strategies for 2022. Presenter( s) : Selma H ep p, P h D, C oreL og ic | Danushka N anayakkara- Skillington, M A , N ational A s sociation of H om e B u ilders | Dean Schwanke, N ational A s sociation of H om e B u ilders Continuing E d: N AHB - 1.0 C E hour( s) B B u siness M anagement efl ectiv e L i stening: T he New Way to Solv e Problem s & G et C ooperation W 311-C The best way to reduce conflict, manage difficult problems and increase cooperation is to listen effectively. I n this session, learn the new science of reflective listening to understand what people truly mean by what they are saying. G ain ways to respond that stop conflict, build rapport and strengthen relationships whether that be with your buyers, teams or trade partners. L earn to use physiology, feedback loops, emotional validation, bounce-back questions and other proven strategies to build safety, break down defensiveness, and encourage open and productive communication. Presenter( s) : P aul Endress, M aximum A d vantage Continuing E d: N AH B - 1.0 C E hour( s) SG22-27 DOWNLOAD TODAY! G ET THE IBS APP