24 How to Avoid Client Sticker Shock Have you ever had a sale going well and then you give the client your price and the sale falls apart? The simple truth is that most remodeling salespeople handle the investment discussion wrong. Hear real-world stories about salespeople struggles with clients on pricing and share your ups and downs during this interactive Shop Talk. Discover an easy-to-learn set of “magic” budget questions to use immediately to make the investment discussion the easiest part of your sales process. Project Team Management: Building a Cohesive & Efficient Team Join us to uncover the essential strategies for building and leading high-performing teams. Learn how to select team members with complementary skills, foster clear communication and handle conflicts effectively to maintain harmony. Discover ways to boost team morale, keep members engaged and celebrate successes. We’ll also explore performance monitoring and feedback techniques to ensure continuous improvement, while adapting leadership strategies to evolving project needs. Through case study analyses, hands-on activities and small-group work, this Shop Talk offers practical tools to build, sustain and lead teams toward success. 6 Secrets to Stellar Customer Service In a crowded market, many companies claim to deliver exceptional customer service, but only a few truly stand out. Dive into the six essential elements of customer service to turn clients into repeat business and raving brand advocates. Learn how to create a customerfocused culture, design processes that meet and exceed your clients’ expectations and equip your team with the mindset and tools to handle even the toughest customers. Powerful visuals, real stories and discussion will help you pinpoint the gaps in your business and reveal how to fill them with these six elements. Discover how to measure success to ensure your service remains strong with a competitive advantage for years and elevate your company’s service to thrive in any market. Remodeling Central is the place for remodeling professionals to focus on issues and trends, and exchange ideas with other professionals in the industry. Connect with other professionals over a cup of coffee or a beer* while participating in interactive workshops. IBS REMODELING CENTRAL WEST HALL, LEVEL 2, ROOM W212 | OPEN TO ALL IBS REGISTRANTS highlights TUESDAY & WEDNESDAY | 7:30 AM - 5:30 PM Thursday | 7:30 AM - 2:00 PM Scan code FOR THE FULL SCHEDULE. SG2522 SPONSORED BY *While supplies last, must be at least 21 years of age with a valid government issued ID. Seating for sessions is on a first-come, first-served basis. Presentations current as of 12/1/2024; subject to change.
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